Difficult Conversations – CMI Interser

NEGOTIATION

Difficult Conversations

Virtual or in-person option

Hone your conversational skills and turn difficult conversations into productive conversations by employing templates and tools to approach sensitive moments.

Content

The three levels of every difficult conversation.
The conversation about what happened.
Subjective perceptions
Guilt vs. contribution.Intent vs. impact.
General recommendations.
The conversation of emotions.
Authentic emotions and masks.
How to manage my emotions.
The identity conversation
Beliefs and values.
How to regain flexibility and stability.

Benefits

A simple model for understanding the process and internal dynamics of difficult conversations.
Practical and easy-to-apply tools in everyday life to reduce the frequency and intensity of your difficult conversations, and the fear and anxiety they generate.
New features to turn difficult conversations into productive conversations.

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